1. Prepare for your call, to ensure you get the best out of it

2. Book an instant call or choose a day and time that works for you

We know that caring happens around the clock. Which is why the calls are available seven days a week and 24 hours a day. 

3. The call typically takes about 20 minutes

The more you share, the better your personalised support will be. 

4. After the call, you'll receive a summary

You can rate for accuracy and edit if you want to add anything else.

5. Choose how and when you want to receive your ongoing tailored support

Choose when you want to receive your messages, and then sit back and wait for support. 

How to prepare for and get the most out of your Adult Carer Support Plan call

To get the best possible support from your call, here are five simple tips:

1. Have a look at the questions we'll ask

See the full list of questions we’ll ask. The call covers themes like wellbeing, practical support, and finances. It might help to jot down a few bullet points about what you’d like to mention.

2. Be open and honest

The more you share about your caring role, the better we can support you. This is a safe, judgement-free space to talk openly and get the help that’s right for you.

3. Give yourself a quiet 20 minutes

The call takes around 20 minutes, so book a time and day that will work for you. Perhaps it’s when the person you care for is resting or there is someone over, and you’re less likely to be interrupted.

Remember calls are available 24/7, we also save your call progress, so if you do need to hang up we’ll send you a link to rejoin the call where you left off.

4. Don’t worry about remembering everything

You’ll get a summary after the call that you can review, edit, or add to. So there’s no pressure to say it all perfectly the first time.

5. Choose how and when support is delivered

Morning or evening, WhatsApp or text - pick what’s most convenient for you to receive your personalised support.

“...helpful although my son’s still sick… which is why I'm so glad it's been sent to me via messaging as I can easily access and follow the steps when I am able”

“Very good and useful. I didn't think it would pick up everything, but it did. I didn't expect it to understand, but it did. It was helpful and useful. I'd like to use it again”

Questions you’ll be asked 

The questions help us understand your caring role and how it's impacting different parts of your life.

See the full list of questions here. Some examples include:

What about my data?

We’re always careful with your data. We will handle any personal information you provide to us in accordance with our Privacy Notice.

If you choose to share information relating to your health (or other special categories of data), you consent to our handling it in accordance with our Privacy Notice and Highland Council Privacy Notice.

Not happy with your call or support plan?

Despite our very best intentions, sometimes things just don’t go according to plan.

That’s why we’ve added an edit feature to your summary. This allows you to include things you may have forgotten to mention during the call, or remove things you no longer want included. 

If for any reason you are not happy or would like to make a complaint, please let us know. 

What does our AI know about caring?

With so much AI popping up everywhere, it’s normal to be skeptical. Some of us prefer to talk to a real human and that’s totally OK. Simply visit Connecting Carers website for other support.

Our AI is trained on the wisdom of thousands of carers in the Mobilise community. Your personalised support is built with the learnings of their lived experience and what’s worked for them.

FAQs

"Is this a chatbot?"
Chatbots aren’t AI, but they can be powered by AI… Chatbots can be simple rule-based systems, which is what you may be used to. Or, (like ours) they can have more advanced AI-powered systems that use natural language processing (NLP) and machine learning (ML).

Our automated call is powered by AI, and will almost certainly be a different experience to chatbots you may have experienced in the past.

"Do I have to keep my answers concise, so it understands?"
No. A traditional chatbot would be confused with complexity. Our AI call can handle complexity and actually thrives on it. The more you tell it, the better your personalised support will be.

"What happens if the call cuts out?"
We’ll send you a text message with a link to continue your call. Your call history will be saved and the call will start from where you left off.

"What about the people who can't manage an automated call?"
This service would never replace existing services. It’s an additional route, which we hope will divert demand, freeing up other routes of support for those who need them.

You’re just a call away from personalised support

 See more support for carers in Highland on the Connecting Carers website